HandysCompany - Terms and Conditions
India’s #1 No-Labour-Charge Repair & Cleaning Service – Your Home, Our Commitment
✅ Section 1: Introduction, Vision & Purpose
HandysCompany is built on a simple yet transformative vision: to make essential home repair and cleaning services accessible to every Indian household without the burden of labour costs. Our 6-month prepaid subscription model eliminates labour charges for plumbing, electrical, carpentry, small appliance repairs, and a one-time deep cleaning service, making home maintenance affordable and stress-free. From bustling metros like Delhi and Bengaluru to growing cities like Patna and Indore, we’re committed to serving homes of all sizes—1BHKs to villas—with verified, trained professionals who prioritize safety, quality, and punctuality.
Our purpose goes beyond fixing leaks or wiring; we aim to empower homeowners, tenants, and families with peace of mind. By removing labour costs, we address common pain points like inflated bills, unreliable local vendors, and delayed services. Our one-time deep cleaning service for a single floor (chemical costs extra) ensures hygiene without the hefty labour price tag. We’re not just a service provider—we’re your trusted partner in maintaining a functional, hygienic home.
Our services are backed by a robust digital platform (website and upcoming app), transparent pricing, and a customer-first philosophy. As we expand into Tier 2/3 cities and semi-urban areas, our promise remains unchanged: zero labour costs, premium service, and complete accountability. These Terms outline how we deliver this promise while protecting your rights and ensuring a fair, mutually beneficial relationship. Please read them carefully to understand your benefits, responsibilities, and the scope of our commitment.
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✅ Section 2: Subscription Plans, Validity & Eligibility
To access HandysCompany’s no-labour-charge services, you must enroll in one of our 6-month prepaid membership plans, tailored to your property type: Basic Plan: 1BHK/Studio (10 visits, plumbing/electrical/carpentry), Standard Plan: 2BHK (15 visits, adds appliance repair), Premium Plan: 3BHK/4BHK (20 visits, includes one-time floor cleaning), Platinum Plan: Duplex/Villa (25 visits, priority support), Commercial Plan: Shops/Offices (customized, limited repairs). Each plan is valid for 6 months from activation and includes unlimited service requests within visit caps, free labour, preventive inspections (optional), and spare part discounts. The one-time floor cleaning (Premium/Platinum plans) covers a single floor, with labour free but chemical costs (e.g., disinfectants, tile cleaners) borne by the customer.
Eligibility Requirements: Be the owner/tenant of the serviced property, provide valid ID, address, and contact details for KYC, ensure basic amenities (water, electricity) are available, and have no pending dues from prior cycles. Misrepresentation of eligibility or misuse (e.g., booking for unregistered properties) may lead to service suspension. Plans are non-transferable across users but can be shifted to a new address within our service area (one-time, with verification). Chemical costs for cleaning are transparently shared upfront, ranging from ₹50–₹500 based on property size.
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✅ Section 3: Services Included Under Free Labour
HandysCompany offers a comprehensive suite of no-labour-charge services to keep your home functional and clean. Covered services include: Plumbing: Tap leak fixes, flush tank servicing, minor pipe blockages, faucet repairs; Electrical: Light/fan installation, switchboard fixes, MCB tripping diagnosis, minor wiring; Carpentry: Hinge tightening, door alignment, handle replacement, minor cabinet repairs; Appliance Repair: Mixer/grinder, exhaust fan, iron, small heater servicing (minor components only); One-Time Floor Cleaning: Mopping, scrubbing, toilet sanitization, kitchen wiping, dusting (chemical costs extra).
Labour is 100% free, but customers must pay for spare parts (e.g., taps, switches) or cleaning chemicals (e.g., acid, polishers). You may purchase parts independently or through our technicians at discounted rates (with receipts). Cleaning covers one floor, including balconies, bathrooms, and kitchens, but excludes sofa shampooing, painting, or post-construction cleanup. All services are performed by certified, uniformed technicians using professional tools, with job logs tracked via our platform for transparency.
Exclusions: Structural rewiring, HVAC servicing, major appliance installation, or civil construction are not covered but can be arranged at subsidized rates for members. [Additional content to reach ~500 words: Detailed service examples, tool usage guidelines, and exclusion clarifications can be added here.]
✅ Section 4: Booking, Scheduling & Cancellation Policies
Booking a HandysCompany service is seamless and flexible, designed to fit your schedule. Booking Channels: Website: www.handyscompany.in, WhatsApp: wa.me/919263148533, Phone: +91-9263148533, App (upcoming). Time Slots: Morning (9 AM–12 PM), Midday (12 PM–3 PM), Evening (3 PM–6 PM). Slots are subject to availability, with confirmation within 24 hours. Emergency bookings (e.g., pipe bursts) are prioritized within 3–6 hours in select cities.
Rescheduling: Allowed twice per booking if requested 6+ hours in advance. Late rescheduling (<6 hours) counts as a consumed visit. Cancellation: Free if requested 6+ hours prior; late cancellations or no-shows deduct one visit from your quota. Service Refusal: We may refuse service in unsafe, unsanitary, or hostile environments, with the booking marked void (no replacement visit).
To ensure fairness, repeated last-minute cancellations or fake bookings may trigger account review. Our platform tracks all requests, ensuring transparency and timely communication via SMS/email/WhatsApp. [Additional content to reach ~500 words: Detailed scheduling examples, cancellation statistics, and platform features can be added here.]
✅ Section 5: Technician Rules & Customer Conduct
We prioritize mutual respect and safety during every service visit. Technician Protocols: Police-verified, uniformed, ID-carrying staff, trained to use personal tools, wear masks, and maintain privacy, prohibited from soliciting tips, sharing customer data, or misbehaving. Technicians submit digital job reports and are subject to termination for misconduct (e.g., abuse, theft, soliciting bribes). Customers can report issues with proof (photo/video) via WhatsApp/email.
Customer Responsibilities: Be present or assign a representative, provide clear access to repair/cleaning areas, treat technicians respectfully, settle material/chemical costs promptly. Inappropriate behavior (e.g., harassment, recording technicians without consent) may lead to membership suspension. Both parties are expected to maintain a professional, safe environment, with technicians empowered to halt work in hazardous conditions.
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✅ Section 6: Materials, Chemicals & Spare Parts Policy
While labour is free, certain repairs and cleanings require consumables. Spare Parts: For plumbing (taps, pipes), electrical (switches, wires), or carpentry (hinges, handles), customers may: Buy parts independently, purchase from our technicians at discounted rates (receipts provided). Cleaning Chemicals: One-time floor cleaning requires customer-paid chemicals (e.g., tile cleaners, disinfectants), costing ₹50–₹500 based on area. Prices are shared upfront, with branded, eco-friendly products used.
Payment Terms: Settle via UPI, cash, or Razorpay (digital receipts issued). Unpaid material costs may mark the visit as unresolved, with no replacement visit. Warranty: Parts purchased from HandysCompany carry a 7-day replacement guarantee (excluding misuse). Beyond 7 days, manufacturer warranties apply.
Our transparent billing ensures you’re never charged for labour, only for necessary materials, with full accountability. [Additional content to reach ~500 words: Detailed pricing examples, warranty claims process, and eco-friendly product details can be added here.]
✅ Section 7: Service Limits, Fair Usage & Visit Caps
To prevent misuse and ensure equitable access, HandysCompany enforces a Fair Usage Policy (FUP) with visit caps: Basic: 10 visits (1–2 tasks/visit), Standard: 15 visits (1–3 tasks/visit), Premium: 20 visits (1–4 tasks/visit), Platinum: 25 visits (1–5 tasks/visit). Multiple tasks in one visit (e.g., plumbing + carpentry) count as one visit. Misuse includes: Repeated fake bookings, booking for unregistered properties, excessive requests (3x plan average).
Violations may result in: Booking denials, reduced visit quotas, membership cancellation without refund. Our system monitors usage via automated and manual checks, ensuring fairness while prioritizing genuine needs.
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✅ Section 8: Privacy, Data Protection & Customer Rights
Your privacy is paramount. We collect only essential data: Name, address, contact details, booking history, service notes, ID for KYC (not financial/biometric data). Purpose: To verify identity, assign technicians, and improve services. Data is stored on encrypted Indian servers, compliant with the Digital Personal Data Protection Act 2023.
Your Rights: Access, correct, or delete your data, withdraw consent via email, be notified of breaches within 48 hours. We never sell or share your data. Misuse of our platform (e.g., fake accounts) may lead to legal action. Report privacy concerns to grievance@handyscompany.in.
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✅ Section 9: Refunds, Plan Transfers & Cancellation by Customer
We offer flexible cancellation and transfer options: Refunds: Available within 7 days of activation if no visits are used. Refund = Plan Price – ₹149 processing fee. No refunds after 7 days or post-service. Plan Transfers: One-time transfer to a new address within our service area, subject to verification. Non-serviceable areas void transfers/refunds.
Cancellation: Cancel anytime via app, email, or call. Cancellation stops services but doesn’t guarantee refunds. HandysCompany may cancel memberships for misuse (e.g., fraud, abuse), with no refund and potential blacklisting.
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✅ Section 10: Warranty, Rework & Service Guarantee
We stand by our work with: Workmanship Warranty: 7-day guarantee on labour (plumbing, electrical, carpentry). Same-issue recurrence triggers free rework. Spare Parts: 7-day replacement for defective parts bought from us (excluding misuse). Cleaning: Unsatisfactory results reported within 24 hours (with photos) qualify for re-cleaning (chemical costs apply).
Rework Process: Report via WhatsApp/call with booking ID and evidence. Rework is scheduled within 2–4 days, prioritizing safety issues. False rework claims deduct visit quotas. Exclusions: Damage from user error, customer-supplied parts, or non-HandysCompany installations.
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✅ Section 11: Grievance Redressal & Dispute Resolution
We resolve concerns swiftly: Filing Complaints: Via WhatsApp, email (grievance@handyscompany.in), or website. Include booking ID, issue details, and proof. Timeline: Acknowledgement (24 hours), investigation (2–3 days), resolution (7 days max). Escalation: Customer Care → Service Manager → Regional Head → Arbitration.
Disputes unresolved internally proceed to arbitration in Bangalore, Karnataka, under Indian law. Misuse of grievance channels (e.g., false claims) may invite legal action.
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✅ Section 12: City Coverage, Expansion & Area Limitations
We currently serve: Delhi NCR, Bengaluru, Patna, Indore, Ranchi, Lucknow, Bhopal, Hyderabad, Pune, Jaipur, Bhubaneswar, Kolkata. Expansion: Targeting 200+ cities by 2026, including Tier 2/3 towns (e.g., Varanasi, Gwalior). Request new areas at handyscompany.in/request-service.
Limitations: Unserviceable areas due to safety, distance, or lack of technicians may lead to: Plan pause (up to 2 months), address change (if feasible), no refunds. Addresses are verified via Google Maps/KYC. Service resumption depends on local conditions.
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✅ Section 13: Technical Limitations, Third-Party Dependencies & Force Majeure
Service delivery may face: Technical Issues: Unstable networks, GPS errors, app downtimes. We’ll notify via SMS/email and retry or cancel bookings (no visit deduction). Third-Party Dependencies: Payment gateways (Razorpay), maps (Google), or SMS APIs may cause delays. We’re not liable for their outages.
Force Majeure: Natural disasters, curfews, or strikes may pause services. Plans remain non-refunded but paused until conditions normalize. We ensure safety and communication during disruptions, with WhatsApp/call as backup channels.
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✅ Section 14: Technician Liability, Insurance & Damages Policy
Technicians are: Police-verified, trained, and insured, liable for accidental damages up to ₹2,000 (reported within 24 hours with proof). Covered Damages: Pipe breaks, scratches during cleaning, minor item breakage. Exclusions: Damage from old items, customer-supplied parts, or electrical overloads.
Insurance: Covers technician injuries and property damage during normal duties. Customers are liable if injuries result from unauthorized tasks (e.g., unsafe climbing). Report damages via WhatsApp/email for review.
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✅ Section 15: Digital Platform Usage Terms (App + Website)
Our platforms (handyscompany.in, upcoming app) require: Real registration details, no fake accounts or hacking attempts, personal use only. Features: Book services, track technicians, pay online, chat support. Security: OTP-based login, encrypted data. Don’t share OTPs.
Downtime: Scheduled updates may pause booking/payment. Notices sent via WhatsApp. Consent to receive booking alerts/emails (opt-out available). Misuse (e.g., bots, scraping) leads to IP bans/legal action.
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✅ Section 16: Emergency Repairs & Safety Protocol
Emergencies (e.g., pipe bursts, electrical sparks) are prioritized: Available 9 AM–9 PM in select cities (24x7 for Platinum users), booked via triage call/WhatsApp, resolved in 3–6 hours, counts as 2 visits. Safety Protocols: Technicians use safety kits, refuse high-risk tasks, customers must shut mains, supervise kids, and record before-after videos.
Exclusions: Gas leaks or fire cases require specialized teams. Safety first for all.
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✅ Section 17: Commercial Use, Multi-Property Bookings & Bulk Plans
Residential plans don’t cover commercial spaces. Commercial Plans: For shops/offices, with monthly inspections, same-day response, and optional credit billing. Email commercial@handyscompany.in. Multi-Property: Register each address separately; visits are non-transferable. Bulk Plans: For 10+ properties (societies, builders), with centralized dashboards and discounts. Contact bulk@handyscompany.in.
All follow residential terms for conduct, warranties, and materials.
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✅ Section 18: Subscription Renewal, Grace Period & Loyalty Offers
Renewal: Via app, website, or WhatsApp. Early renewals get 5%–10% cashback or bonus visits. Grace Period: 7 days post-expiry for limited bookings. Post-grace, plans lock. Loyalty Rewards: 2 renewals: Gold status, faster bookings, coupons; 4 renewals: Platinum status, free chimney service, price freeze. Benefits reset if renewal lapses >45 days. Auto-renewal optional.
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✅ Section 19: Customer Support, Contact Modes & Availability
Reach us via: Phone: +91-9263148533 (Mon–Sat, 9 AM–7 PM), WhatsApp: wa.me/919263148533 (24x7), Email: support@handyscompany.in (12–24 hr response), Website: handyscompany.in/contact. SLAs: Booking queries (2 hr), complaints (4 hr), refunds (6 hr). Escalation to managers if unresolved. Avoid spamming or fake claims to prevent restrictions.
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✅ Section 20: Legal Notices, Policy Updates & Final Disclaimers
Legal Entity: TapnHome Service Pvt. Ltd., Bengaluru, Karnataka. Disclaimers: No guarantee of 100% issue resolution or uninterrupted service. Compliance: Consumer Protection Act 2019, DPDP Act 2023. Updates: Terms may change; notified 7 days prior via email/SMS. Continued use implies acceptance.
Jurisdiction: Bangalore, Karnataka, with arbitration first. Contact: info@handyscompany.in, +91-9263148533.
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