Welcome to HandysCompany’s Privacy Policy, a commitment to safeguarding your personal information as we deliver India’s leading no-labour-charge home repair and cleaning services. Operated by TapnHome Service Pvt. Ltd., HandysCompany leverages a 6-month prepaid subscription model to provide plumbing, electrical, carpentry, appliance repairs, and a one-time deep cleaning service across cities like Delhi NCR, Bengaluru, and Patna. This policy outlines how we collect, use, store, and protect your data, ensuring transparency and compliance with the Digital Personal Data Protection Act 2023 (DPDP Act) and other applicable Indian laws.

Our mission is to empower homeowners and tenants with affordable, reliable home maintenance while respecting your privacy. We collect data to verify your identity, schedule services, and improve our platform (website and upcoming app). This policy applies to all interactions with our services, whether via www.handyscompany.in, WhatsApp (+91-9263148533), or phone. By using our services, you consent to the practices described herein. We encourage you to read this policy carefully, as it details your rights, our obligations, and how to manage your data.

HandysCompany prioritizes data security, using encrypted servers and trained technicians to handle your information responsibly. This document is divided into 15 sections, each addressing a critical aspect of our privacy practices. Updates to this policy will be notified via email or SMS at least 7 days in advance, with continued use implying acceptance. For queries, contact us at privacy@handyscompany.in. This section sets the foundation for understanding our commitment to your privacy across our nationwide network.

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This Privacy Policy applies to all individuals interacting with HandysCompany’s services, including website visitors, app users, and customers booking repairs or cleaning via our platform. It covers data collected during registration, service bookings, technician interactions, and customer support engagements. Whether you’re a homeowner in Jaipur or a tenant in Hyderabad, this policy governs how your personal information is handled across our service areas, which currently include Delhi NCR, Bengaluru, Patna, Indore, Ranchi, Lucknow, Bhopal, Hyderabad, Pune, Jaipur, Bhubaneswar, and Kolkata.

The policy extends to data processed through our website (www.handyscompany.in), WhatsApp communications, phone calls (+91-9263148533), and the upcoming mobile app. It includes personal data such as your name, address, contact details, and KYC documents, as well as technical data like IP addresses and device information. This policy does not apply to third-party websites or services linked from our platform, such as payment gateways or Google Maps, whose privacy practices are governed by their own policies.

Special considerations apply to children under 18; we do not knowingly collect data from minors unless parental consent is provided, aligning with the DPDP Act. Commercial users (e.g., shops, offices) under our Commercial Plan are subject to the same privacy standards, with additional data handling for bulk bookings. This section ensures you understand the breadth of our data practices, from initial contact to service completion, and your rights to opt-out or request data deletion.

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HandysCompany collects various types of data to provide and enhance our services. Personal data includes your full name, email address, phone number, residential address, and KYC documents (e.g., Aadhaar or PAN card) required for identity verification. During service bookings, we gather details like property type (1BHK to villa), preferred time slots, and service history. Technical data, such as IP addresses, browser types, and device IDs, is collected when you access our website or app.

Interaction data includes call recordings (with consent) for customer support, WhatsApp messages for booking confirmations, and technician reports documenting service outcomes. For the one-time deep cleaning service, we may note room dimensions and cleaning preferences. We also collect optional feedback via surveys to improve service quality. Payment data, processed through Razorpay, includes transaction details but is not stored by us—only confirmation receipts are retained.

Special category data, like health information, is not collected unless voluntarily provided (e.g., accessibility needs), and we handle it with extra care under DPDP Act guidelines. Cookies and tracking technologies on our website monitor usage patterns to optimize performance, with an opt-out option available. This section ensures transparency about what data we gather, from initial registration to post-service follow-ups, empowering you to manage your information.

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We collect your data through multiple channels to facilitate seamless service delivery. During registration on www.handyscompany.in or the upcoming app, you provide personal details like name, address, and contact information via online forms. Booking services via WhatsApp (+91-9263148533) or phone calls involves sharing scheduling preferences and property details, with call recordings (optional) captured for quality assurance. Technicians collect on-site data, such as service notes and photos (with consent), to document repairs or cleaning.

Automated collection occurs through our website and app, where cookies and analytics tools track IP addresses, page views, and session durations to enhance user experience. Payment processing via Razorpay involves temporary data transfer for transaction validation, though we do not store payment details. Feedback forms post-service allow voluntary data submission to gauge satisfaction. Third-party integrations, like Google Maps for address verification, may share location data with your consent.

Data collection is minimized to what’s necessary, with clear consent prompts at each step. For example, KYC submission is mandatory for service eligibility, while feedback is optional. We use secure APIs and encrypted channels to prevent unauthorized access during collection. This section clarifies our methods, ensuring you’re informed about every touchpoint where your data is gathered, from digital platforms to in-person visits.

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HandysCompany processes your data based on legal grounds outlined in the DPDP Act 2023 and other applicable laws. Consent is the primary basis; you provide explicit approval during registration, booking, or when sharing special category data (e.g., accessibility needs). Contractual necessity justifies processing data like address and contact details to fulfill service agreements, ensuring technicians can perform repairs or cleaning as per your subscription plan.

Legitimate interests allow us to use technical data (e.g., IP addresses) for website optimization and fraud prevention, balanced against your privacy rights. Compliance with legal obligations, such as KYC verification under Indian regulations, requires processing identity documents. Vital interests may apply in emergencies (e.g., pipe bursts), where data sharing with authorities ensures safety. Marketing communications rely on prior consent, which you can withdraw anytime.

We assess each processing activity to ensure it’s proportionate and necessary. For instance, call recordings are used only with consent and deleted after 30 days unless required for dispute resolution. This section aligns our data practices with legal standards, giving you clarity on why and how your data is used, from service delivery to legal compliance.

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HandysCompany uses your data to deliver and enhance our services. Personal data like name and address is used to schedule technicians for plumbing, electrical, or cleaning tasks across cities like Pune and Bhubaneswar. Contact details facilitate booking confirmations via WhatsApp or SMS, ensuring you’re updated on service times. Technical data, such as IP addresses, helps optimize website performance and detect suspicious activities.

Service data, including technician reports and photos, is used to track job completion and address rework requests within the 7-day workmanship warranty. Feedback data improves service quality, guiding training for our 500+ verified professionals. Marketing data, collected with consent, enables personalized offers (e.g., plan renewals with 5% cashback), which you can opt-out of via email. Payment data confirms transactions but isn’t stored by us.

In emergencies (e.g., electrical sparks), data may be shared with authorities to ensure safety, aligning with vital interest grounds. We also use aggregated, anonymized data for business analytics, such as identifying high-demand services in Tier 2 cities. This section ensures you understand how your data powers our operations, from daily tasks to strategic growth, while maintaining your privacy.

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HandysCompany shares your data only when necessary and with your consent. Technicians access your address and service details to perform tasks like faucet repairs in Lucknow or floor cleaning in Bengaluru. Third-party service providers, such as Razorpay for payments and Google Maps for address verification, receive limited data (e.g., transaction IDs, location coordinates) under strict contracts ensuring confidentiality.

In legal cases, we may disclose data to authorities if required by Indian law, such as during fraud investigations. During mergers or acquisitions by TapnHome Service Pvt. Ltd., your data may be transferred as a business asset, with prior notification. Emergency situations (e.g., gas leaks) may involve sharing with emergency services, prioritizing safety over privacy where vital interests are at stake.

We do not sell your data to third parties for marketing. All shared data is encrypted, and partners are bound by DPDP Act compliance. You can request a list of data recipients via privacy@handyscompany.in. This section ensures transparency about when and why your data leaves our control, giving you confidence in our data stewardship.

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Your data is stored on encrypted servers located in India, managed by TapnHome Service Pvt. Ltd., compliant with DPDP Act 2023 requirements. Personal data like KYC documents and service histories are retained for 6 months post-subscription expiry, or longer if required by law (e.g., tax audits). Technical data, such as IP logs, is kept for 90 days for security purposes.

Security measures include AES-256 encryption for data at rest, TLS 1.2 for transmissions, and regular penetration testing by certified auditors. Access is restricted to authorized personnel via multi-factor authentication, with technician devices secured using VPNs. In case of a data breach, we notify affected users within 48 hours via SMS or email, as mandated by law, and take corrective action.

Backup data is stored offline in secure facilities, with a 30-day retention cycle. You can request data deletion post-expiry, subject to legal holds. This section assures you of robust storage and security practices, protecting your information from unauthorized access across our expanding network of 200+ cities by 2026.

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Under the DPDP Act 2023, you have several rights over your data. You can access your personal information, including service history and contact details, by submitting a request to privacy@handyscompany.in with your account ID. Rectification allows you to correct inaccuracies, such as an outdated address, within 7 days of notification. Data portability enables you to receive your data in a structured format for transfer to another service.

You may request erasure of your data post-subscription, subject to a 30-day review for legal obligations. Withdrawal of consent for marketing or non-essential data use can be done via email or the app’s settings. Restriction of processing is available if you dispute data accuracy, with a hold placed until verification. You also have the right to object to data use for analytics, which we honor unless overridden by legitimate interests.

To exercise these rights, contact us with proof of identity. Complaints can be lodged with the Data Protection Board of India if unresolved within 30 days. This section empowers you to control your data, ensuring HandysCompany respects your autonomy across all service interactions.

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HandysCompany uses cookies and tracking technologies to enhance your website experience. Essential cookies manage session data, ensuring smooth navigation on www.handyscompany.in. Analytics cookies, like Google Analytics, track page views and user behavior to optimize performance, with data anonymized where possible. Marketing cookies, used with consent, enable targeted ads for plan renewals or service promotions.

These technologies collect data such as IP addresses, browser types, and visit durations. You can manage cookies via browser settings or our website’s cookie consent banner, which offers an opt-out option. Third-party trackers, like those from payment gateways, are limited to transaction validation and do not store personal data long-term. Cookie data is retained for 90 days or until you clear your browser cache.

We comply with DPDP Act guidelines, ensuring transparency in tracking practices. Disabling cookies may limit website functionality, such as personalized booking suggestions. This section informs you about how tracking enhances our services while giving you control over your data usage.

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HandysCompany primarily stores data on Indian servers, but international transfers may occur with third-party providers like Google Maps or Razorpay, which operate globally. Data transferred includes location coordinates for address verification or transaction data for payment processing, subject to strict contractual safeguards ensuring DPDP Act compliance. Transfers are limited to essential operations and occur only with your implied consent via service usage.

We assess recipient countries’ data protection laws, ensuring equivalence to Indian standards or implementing additional measures like Standard Contractual Clauses (SCCs). For example, data shared with U.S.-based analytics providers is encrypted and anonymized. You can request details of international transfers via privacy@handyscompany.in. In case of inadequate protection, we halt transfers until compliance is restored.

Cross-border data flows are monitored quarterly, with audits ensuring security. This section addresses potential global data movement, giving you assurance that your information remains protected beyond India’s borders as we expand to 200+ cities by 2026.

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HandysCompany retains your data for specific periods to fulfill operational and legal needs. Personal data, such as name and address, is kept for 6 months after your subscription expires, allowing us to handle post-service queries or renewals. Service data, including technician reports, is retained for 1 year to support warranty claims or disputes. Technical data, like IP logs, is stored for 90 days for security audits.

Legal retention applies where required, such as KYC data for 5 years under Indian tax laws. Call recordings, if consented to, are deleted after 30 days unless needed for grievance resolution. Anonymized data for analytics is kept indefinitely but cannot be linked to you. You can request deletion post-retention, subject to a 30-day review for legal holds.

Data is securely archived using AES-256 encryption, with regular purges scheduled monthly. This section ensures you know how long your data is held, balancing service needs with your right to be forgotten across our network.

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HandysCompany may update this Privacy Policy to reflect changes in our services, legal requirements, or data practices. Updates could include new data types collected with the upcoming app or expanded city coverage (e.g., Varanasi by 2026). We will notify you at least 7 days in advance via email, SMS, or a prominent notice on www.handyscompany.in, detailing the changes and their effective date.

Continued use of our services after the effective date constitutes acceptance of the revised policy. If you disagree, you can terminate your subscription and request data deletion before the change takes effect. Historical versions are archived for 1 year, accessible upon request to privacy@handyscompany.in. Major updates, like new data-sharing practices, will require re-consent.

Reviews occur biannually or after significant operational shifts, ensuring alignment with DPDP Act standards. This section keeps you informed about policy evolution, giving you time to adjust your engagement with our platform.

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For privacy concerns or inquiries, contact HandysCompany at: Email: privacy@handyscompany.in (response within 24 hours), Phone: +91-9263148533 (Monday–Saturday, 9 AM–7 PM IST), WhatsApp: wa.me/919263148533 (24/7 support). Our registered office is TapnHome Service Pvt. Ltd., #123, MG Road, Bengaluru, Karnataka, 560001, India. The Data Protection Officer (DPO) can be reached at dpo@handyscompany.in for escalated issues.

Submit requests for data access, deletion, or complaints with your account ID and proof of identity. Response SLAs are: 2 hours for booking queries, 4 hours for complaints, and 6 hours for refunds. Unresolved issues escalate to the DPO within 7 days. For legal matters, our grievance officer is available at grievance@handyscompany.in.

We aim to resolve concerns swiftly, with a 30-day resolution target. This section provides clear contact points, ensuring you can reach us across our service network for any privacy-related needs.

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This Privacy Policy is governed by the laws of India, specifically the DPDP Act 2023 and the Information Technology Act 2000, as amended. The courts of Bangalore, Karnataka, have exclusive jurisdiction over any disputes arising from this policy or our data practices. This applies to all users across our service areas, from Delhi NCR to Bhubaneswar, ensuring consistent legal oversight.

Disputes will first be addressed through arbitration under the Arbitration and Conciliation Act 1996, with a single arbitrator appointed by TapnHome Service Pvt. Ltd. If unresolved within 30 days, matters proceed to Bangalore courts. You agree to submit to this jurisdiction by using our services. International users are subject to Indian law, with data protection rights interpreted under DPDP Act standards.

Compliance with Indian law ensures your data rights are upheld, with periodic legal reviews to adapt to new regulations. This section establishes the legal framework, providing clarity on how disputes are handled across our nationwide operations.

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